TERMS OF SERVICE
1- By accepting service from OnlineComputerRepair.com you are acknowledging that you have read and understand these terms and conditions and agree to all these terms below. YOU AGREE TO THESE REPAIR TERMS AND ALL APPLICABLE SERVICE AND DIAGNOSTIC FEES.
2- You have requested service from OnlineComputerRepair.com hereafter referred to as “OCR”. OCR will diagnose and service your computer for an applicable fee as described in Paragraph 3 below.
3- Services and Diagnostic Fee. OCR will attempt to determine, diagnose and repair your computer via remote repair for an applicable fee. Sometimes a successful repair is not possible due to problems with your computer or its configuration. In these situations we may be unable to complete the necessary services or resolve the problem to complete the repair of your computer and/or digital technology. In these cases OCR is not liable for incomplete repairs but will issue a full refund within 24 hours upon notification.
4- Payment/Refunds. Payment is due via major credit card prior to, during or immediately following the completed repair, at the discretion of the technician or customer service representative. Should it be determined in the course of the performance of diagnostics that the problems on your computer is hardware based, OCR will notify you of same and you may be required to obtain hardware at the request of the technician. In these cases, your repair order will remain open for 30 days to allow you time to obtain the hardware to complete the service. Failure to obtain the hardware does not allow us the ability to repair your computer and therefore forfeits your right to a refund. A Windows installation disk may be required to repair some systems. If this is the case you will be notified and your repair order will remain open for 30 days to allow you time to order and receive the dvd/cd from your manufacturer. Failure to obtain the cd does not provide us the tools to fix your computer and therefore forfeits your right to a refund. Some instances, although rare, may require a reinstall of your operating system. We will allow you 7 days to obtain the necessary disks if you do not have them, and then will provide telephone support for the operating system install. You acknowledge that no antivirus software is 100% protection. Exclusive of the aforementioned exclusions if we don't fix the issue with your computer, and you notify us of same within 30 days, (7 days on malware) your monies will be refunded after we connect to verify the issue and attempt repair at no charge to you. Failure to allow us the opportunity to attempt to repair and verify the situation exists forfeits your right to a refund. Failure to abide by the recommendations of the technician prohibits us from making the repair and therefore forfeits your right to a refund.
5-Transfer or Installation Services. Unless otherwise agreed, OCR is not liable for and you agree to hold OCR harmless from any and all damages, costs, and expenses incurred as the result of any defect or damage to any software or data residing or recorded in your computer, whether incurred during the course of OCR services or otherwise. If service involves transferring information or installing software, you represent that you have the legal right to copy the information, to use the software and agree to the terms of the software license, and you authorize OCR to transfer the information and accept such terms on your behalf in performing the service.
6-Warranty. In servicing your computer, Online Compute Repair .com warrants that service will be performed to the best of our ability. All services with the exception of malware removal are warranted for a period of 30 days at the discretion of Online Compute Repair .com. Virus and malware refunds and warranty apply to fixing the same virus/malware again for a period of 7 days from initial repair and do not apply to new viruses or malware received/infected after our initial service date.
7-THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL SERVICES PERFORMED BY Online Compute Repair .com. Online Compute Repair .com SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED. IF SWG\OCR CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY ONLY.
8-Limitation of Liability. IF ANY DAMAGE SHOULD OCCUR WHILE YOUR COMPUTER OR SYSTEMS ARE BEING SERVICED, OCR HAS NO LIABILITY FOR THE COST OF REPAIR OF THE AFFECTED COMPUTER. OCR ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR COMPUTER, WHETHER DUE TO SWG'S ERROR OR NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY OCR FOR SUCH SERVICE. OCR HAS NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOST PROFITS OR REVENUE, OR ANY OTHER DAMAGES WHATSOEVER NOT OTHERWISE EXPRESSLY PERMITTED UNDER THIS AGREEMENT. OCR EXPRESSLY HAS NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST OCR IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID OCR FOR THE SERVICE.
9-Data Protection. You agree and understand that it is your (the customer's) responsibility to maintain copies of ALL data on your computer, and to obtain such copies prior to authorizing OCR to commence its services for you.
10-This agreement shall be construed under the laws of the State of Georgia. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law.
11-Any and all binding arbitration proceedings shall be undertaken as "fast track" proceedings and shall only be commenced in Gwinnett County, Georgia. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of Georgia. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto.
By signing up for OCR online computer repair service you agree that you have made a backup copy of all data on your computer and that this is your responsibility. OCR staff, partners or affiliates are not responsible for lost, missing, unrecoverable or damaged data.
I, (customer) agree that I am of legal age and agree and accept service from OnlineComputerRepair.com. By clicking the link to launch the session I will accept service from OnlineComputerRepair.com and acknowledging that I have read and understand these terms and conditions and agree to all these terms. I AGREE TO THESE REPAIR TERMS AND ALL APPLICABLE SERVICE AND DIAGNOSTIC FEES.
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